Terms of service

Last updated: 5 June 2026

Welcome to Norlene. By accessing our website and purchasing from us, you agree to the following Terms of Service.

Overview

This website is operated by Norlene. Throughout the site, the terms “we”, “us”, and “our” refer to Norlene.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service.

Products

We sell handmade crochet bags and related handmade accessories.

Since our products are handmade, slight variations in color, size, shape, texture, and finishing may occur. Product photos are for representation purposes, and actual products may vary slightly due to lighting, screen settings, and handmade production.

Pricing

All prices listed on the website are in Indian Rupees ₹, unless stated otherwise.

We reserve the right to change product prices at any time without prior notice.

Orders

Once an order is placed, you will receive an order confirmation by email or message.

We reserve the right to cancel or refuse any order if:

The product is unavailable
Payment has failed or appears suspicious
Incorrect details were provided
The order violates our policies

If we cancel a paid order, we will issue a refund to the original payment method.

Payments

We accept payments through the payment methods available on our website.

You agree to provide accurate billing, shipping, and contact information while placing an order.

Shipping

Orders are shipped according to our Shipping Policy. Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Product Care

Crochet bags require proper care. We are not responsible for damage caused by rough usage, washing, overloading, exposure to moisture, stains, or improper storage.