Shipping policy

Last updated: 5 June 2026

Thank you for shopping with Norlene.

We carefully pack and ship every handmade crochet bag to ensure it reaches you safely.

Order Processing Time

Since our products are handmade, orders usually take 5–7 business days to process before shipping.

Customized or made-to-order products may take longer. It will also depend on the order size. The estimated timeline will be shared on the product page or during order confirmation.

Shipping Timeline

Once shipped, delivery usually takes:

Metro cities: 3–6 business days
Other cities and towns: 5–9 business days
Remote locations: 7–12 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

We may offer free shipping on selected products, offers, or order values.

Order Tracking

Once your order is shipped, we will share tracking details via email, SMS, or WhatsApp.

Incorrect Address

Please ensure that your shipping address and phone number are correct while placing the order.

We are not responsible for failed delivery due to incorrect or incomplete address details provided by the customer.

If an order is returned to us due to incorrect address or failed delivery attempts, additional shipping charges may apply for reshipping.

Damaged Package

If your package arrives damaged, please take photos or videos before opening it and contact us within 48 hours of delivery.

International Shipping

Currently, we ship within India only.

For international orders, please contact us before placing an order.

Contact

For shipping-related queries, contact us at:

Norlene
Email: support@norlene.shop
Phone/WhatsApp: [your phone number]